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Don Berto’s – “We spent all money on the nice location and forgot about the customer experience”

So you read the header above – what is the customer experience? My very subjective opinion is Service, service and again nothing but good service!

Let’s wrap it up very easy, yes the setting is fantastic, the selection of wine very good and the food not so bad either. Of course this is a really good place to spend a relaxed and educated evening out.

But…

What is it with these amazing places and service? I’m not going to elaborate our experience further – just conclude one fact: the budget when opening this place had not much over for something called “experienced staff”. I might be wrong, very wrong, we all are wrong sometimes. It might just be a different mindset from mine. But again, this is my very personal subjective experience and I’m a paying customer – just like YOU!

By the way, planetmona.com has been here. Read all about her experience here.


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